Terms & conditions

NexudoPOS is sold to businesses, not consumers. It includes a register app for tablets, which is both the till and the owner console, and optional cloud sync and backup.

The register is built offline-first: selling continues without internet. Cloud features require connectivity and an active plan.

NexudoPOS is software. Every price we charge, the Standard and Pro subscriptions alike, buys the right to use the apps and nothing else.

No hardware is supplied, shipped or included at any price: no tablet, no phone, no receipt printer, no cash drawer, no barcode scanner and no card terminal. Your business provides its own devices.

The register app runs on an Android or iOS tablet your business already owns. What you buy is the right to run that software, never a device.

You are responsible for the accuracy of your account details, for keeping credentials and manager PINs confidential, and for the people you give access to.

Standard and Pro are subscriptions. You choose yearly or monthly when you subscribe: yearly is billed once a year in advance, monthly once a month in advance. Each includes one branch in the price; extra branches are charged separately, on the same period as your plan. Neither includes a device.

Payments are processed by Stripe, on the website. Upgrades take effect immediately; moving between plans is prorated against the time left.

Your included branch adds nothing to the bill. Adding a branch beyond it raises the subscription by the extra-branch price for your period, prorated for the current period.

Plans renew automatically at the end of each period, yearly or monthly, on the saved payment method.

If a renewal fails or lapses, selling on the register continues. Cloud sync, backup and plan features pause after a 5-day grace period until payment resumes. Sales made while lapsed are kept on the device and upload after renewal.

Plans are billed in advance for the period you chose. If you change your mind after paying we do not refund the remainder of that period: you keep the service until the period you paid for ends, and you are not billed again.

You can cancel at any time, from the billing portal in your account or by writing to us. Cancellation takes effect at the END of the period you have paid for, never immediately, so nothing you have already paid for is taken away early.

If we fail to deliver the service you paid for, that is a different matter and you are refunded. Nothing in these terms reduces the rights your business has under UAE consumer protection law, and any part of these terms that conflicts with them does not apply.

The 7-day trial is free and is offered on Standard. Cancel before it ends and nothing is charged. If you do not cancel, the first period is charged on the day the trial ends, and the paragraphs above then apply to it.

To ask about a refund, write to support@nexudo.tech with your shop name and what happened. We reply within two working days.

Your shop owns its data. You grant us the license needed to host and process it purely to provide the service.

You can request a copy of your shop's data at any time by contacting us. After account closure we delete cloud data within 30 days, except records we must keep by law, as described in the privacy policy.

Use the service lawfully and only for your own business. Do not resell it, attempt to access other tenants' data, or interfere with the service's operation.

We work to keep the cloud service available and back it with the offline-first design, but we do not promise uninterrupted cloud availability. Planned maintenance is announced where reasonably possible.

To the extent the law allows, our total liability in any 12-month period is capped at the fees you paid for the service in that period, and neither side is liable for indirect or consequential losses.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

We may update these terms; material changes will be announced in advance and continued use after they take effect counts as acceptance.

These terms are governed by the laws of the United Arab Emirates, and disputes belong to the courts of the UAE.