Terms & conditions

NexudoPOS is sold to businesses, not consumers. It includes a register app for tablets, optional cloud sync and backup, and an owner companion app.

The register is built offline-first: selling continues without internet. Cloud features require connectivity and an active plan.

NexudoPOS is software. Every price we charge, the Cloud and Cloud Pro subscriptions and the one-time Local device licence alike, buys the right to use the apps and nothing else.

No hardware is supplied, shipped or included at any price: no tablet, no phone, no receipt printer, no cash drawer, no barcode scanner and no card terminal. Your business provides its own devices.

The register app runs on an Android or iOS tablet your business already owns, and the owner app on your own phone. A device licence is a licence for the software on one such tablet, not a tablet.

You are responsible for the accuracy of your account details, for keeping credentials and manager PINs confidential, and for the people you give access to.

Local is a one-time software licence for one tablet you already own. Cloud and Cloud Pro are yearly subscriptions that include branches in the price, with extra branches billed separately. None of them include a device.

Payments are processed by Stripe, on the website or on the register. Upgrades take effect immediately; moving between yearly plans is prorated against the time left.

Branches within the number included in your plan add nothing to the bill. Adding a branch beyond that raises the yearly subscription by the extra-branch price, prorated for the current period.

Yearly plans renew automatically on the saved payment method. You can cancel any time; cancellation takes effect at the end of the paid period.

If a renewal fails or lapses, selling on the register continues. Cloud sync, backup and plan features pause after a 14-day grace period until payment resumes. Sales made while lapsed are kept on the device and upload after renewal.

The one-time Local license does not renew and does not expire.

Your shop owns its data. You grant us the license needed to host and process it purely to provide the service.

You can request a copy of your shop's data at any time by contacting us. After account closure we delete cloud data within 30 days, except records we must keep by law, as described in the privacy policy.

Use the service lawfully and only for your own business. Do not resell it, attempt to access other tenants' data, or interfere with the service's operation.

We work to keep the cloud service available and back it with the offline-first design, but we do not promise uninterrupted cloud availability. Planned maintenance is announced where reasonably possible.

To the extent the law allows, our total liability in any 12-month period is capped at the fees you paid for the service in that period, and neither side is liable for indirect or consequential losses.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

We may update these terms; material changes will be announced in advance and continued use after they take effect counts as acceptance.

These terms are governed by the laws of the United Arab Emirates, and disputes belong to the courts of the UAE.